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What if I forgot my password?

For Green Dot accounts opened or debit cards purchased AFTER xx/xx/xx.

To reset your password, select "Trouble logging in?" on the log in screen and select "Reset your password". You'll be asked to provide your email address so we can send you a link to reset your password.

For Green Dot accounts opened or debit cards purchased BEFORE xx/xx/xx.

To reset your password on GreenDot.com. Or click on "Forgot login info?" on the Green Dot app login screen. You’ll need your Social Security Number, 16-digit card number, and your card's security code (CVV) to reset your password.

Not sure which email address is on your account? Tap "Forgot username", and we’ll send a notification to the email address on file.

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