Some FAQ answers may depend on when you opened your account or purchased your card.
See your Account Agreement or Contact us for more details.

Welcome to the Green Dot Help Center
How can we help?

Can’t find your answer? – Contact us

How can I get account assistance?

Need account assistance? Chat with us. Chat is available 5am-9pm PT, 7 days a week. Or call us at (866) 795-7597 5am-9pm PT, 7 days a week.

For Green Dot accounts opened or cards purchased ON or AFTER 10/14/26

Log in to your account on GreenDot.com or the app, select "Help", then "Chat with us" to access chat.

For Green Dot accounts opened or cards purchased BEFORE 10/14/26

Log in to your account on GreenDot.com and click the "Support" tab to access chat.

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