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How can I receive confirmation the account is deactivated?

Once your account has been deactivated, you can request written confirmation by contacting Customer Service at the number on the back of your card. A confirmation can be provided by email or mail once the closure is finalized. You can also verify the status by signing in to the app or website; a deactivated account will no longer be accessible.

Prepaid and debit cards issued by Green Dot Bank are not credit products and do not impact customers’ credit histories. However, under the Fair Credit Reporting Act you may obtain information related to how the account was opened (including the personal information used to apply for the account) and any transactions made using the account. To obtain this information, you will need to submit a request in writing, provide proof of your identity, and a completed FTC Identity Theft Report or Affidavit. There is no charge for this request, and you can provide the information to law enforcement to assist in an investigation.

To submit your request:

  1. Go to www.identitytheft.gov.
  2. Click Report Identity Theft.
  3. Once the form is completed, print the form and mail it to P.O. Box 1070, West Chester, OH 45071, along with an image of your ID/Driver's License.

You will receive the requested documents within 2 weeks from receipt.

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